Trust & Safety Summary

Our approach

Asher is an AI guide for parents and guardians. It offers general information and ideas. It isn’t an emergency service, a medical or mental-health provider, a legal adviser or a substitute for professional care.

A few principles shape how we build and run Asher:

• Adults decide. Asher suggests. An adult confirms before anything Asher suggests is saved to the family Handbook.
• Private stays private. Each adult’s private conversations with Asher stay with that adult.
• A child’s wellbeing comes first. No preference or framing changes that.
• Less family content in our systems. Support, reporting and product analytics are designed to collect as little family content as possible, unless you choose to send it to us.
• Honest claims. We describe what Asher can and can’t do. If the product can’t back up a claim, we change the claim.

Who Asher is for

Asher is for adults. Everyone who uses it must confirm they’re an adult. Children and expected children can be included in a family’s profiles, but they don’t have accounts and don’t use Asher themselves.

A family has one owner and can invite one more adult.

If we learn that a child is using an adult’s account, we’ll restrict that use, let the account owner know, and delete information the child submitted unless we’re required to keep it. Asher won’t become a product for children.

Family safety boundaries

Asher’s guidance works in three layers:

• A firm floor. Asher won’t help with anything that would harm a child, including abuse, neglect, shaming, fear-based control, isolation or physical punishment. No family value, preference or framing changes that.
• Grounded guidance. Asher aims for guidance that fits how children develop. It may gently push back when an approach could work against a child’s wellbeing.
• Your family’s way. Within those limits, Asher adapts to your values, routines, culture and style.

Private and shared spaces

Private Ask chats are visible only to the adult who created them. The other adult can’t browse, search, export or get summaries of them through the app.

Family Chat is shared by both adults, and so is the Handbook. If you save a takeaway from a private chat to the Handbook, the saved card is shared, but the chat stays private.

When adults disagree

Asher can help adults talk through a disagreement. It won’t act as a judge of which adult is right, a custody mediator or a legal authority.

Sensitive topics

Health and medication, development, mental health, legal questions and custody, abuse, and anyone’s safety all get stricter rules. For these topics, Asher gives general information and points you to the right professional rather than answering as the final word.

When a conversation involves distress, self-harm, abuse, violence or a serious crisis, Asher is designed to stay present and supportive rather than end the conversation. It avoids anything that could make harm more likely, and it encourages you to reach people who can help, or emergency services if someone may be in immediate danger. Asher is designed to end a conversation only for sustained abuse of the service, never because someone may be at risk.

Outside the United States, Asher is instructed not to make up hotline names or numbers. It’s designed to point you to your local emergency number, a clinician, a school safeguarding lead, a trusted adult nearby or a child-protection authority instead.

For abuse or neglect concerns, Asher may point you to child-protection resources or local authorities. Asher isn’t a reporting service. It won’t threaten to report anyone or tell you it has decided that abuse is happening.

Safety resources are information, not a judgment. They come from automated processing of the conversation, not a professional assessment. They may appear when there’s no concern and may not appear when there is one. Our AI & Safety Disclaimer explains what Asher keeps from these conversations.

Reporting a concerning response or content

Tell us if Asher says something that’s wrong, harmful, inappropriate or worrying. Tell us too if you see content or behavior that breaks our Acceptable Use Policy.

In the app

Tap Report an issue with this response on an Asher response, or Report an issue with this Handbook note on a note Asher wrote on a Handbook card. You can add a short note. The report is linked to that response or note so we can look at it. It’s private and isn’t shared with the other adult in your family.

By email

Email [email protected]. This works for anything, including Plans suggestions, suggestions from forwarded email and the digest. Tell us which feature, roughly when, and what happened. Please share only as much about your child as we need to understand the problem.

Reports aren’t for emergencies

Reports and support email aren’t watched for emergencies and may not get an immediate reply. If someone may be in danger, contact emergency services directly.

Public share links

Public links to Handbook cards aren’t available yet. When they are, families can choose to share a Handbook card, such as a routine or a tradition, as a public web page, and these rules apply.

• You review it first. Before a link is created, an adult sees exactly what the public card will show and can edit it.
• Checks are limited. The app checks for some kinds of details, such as contact information, web links, street addresses, school names and health terms. These checks may not catch everything, and they don’t look for children’s names. Remove children’s names and other identifying details yourself.
• Anyone with the link can see it. People can forward the link or keep a copy.
• You can turn it off. Either adult in the family can turn off a link at any time. That stops future access, but it can’t recall screenshots or copies.

Reporting a shared card

Each public card page has a “Report this card” option, and you don’t need an Asher account to use it. You can also email [email protected]. Please report a card if it shows your personal information or your child’s, or if it breaks our Acceptable Use Policy.

If we find that a card breaks our policies or exposes personal information, we can turn off the public link. When we do, we let the adults in that family know in the app. Turning off a link doesn’t delete the family’s own Handbook card.

How we respond

Reports go to a private queue. Only team members who need to handle them can see report content, and we log that access.

Depending on what we find, we may:

• fix a problem in the app, or update Asher’s principles, safety rules or test scenarios;
• turn off a public share link;
• for misuse, give a warning, limit features, pause access to Asher’s AI features, or suspend or close an account or family, as our Acceptable Use Policy describes.

If an account is suspended, we keep ways to contact support, export data and request deletion where the law requires.

We don’t offer a guaranteed response time.

Reports, feedback and support requests are stored separately from your Handbook. They aren’t used as family memory or to personalize Asher, and we keep them only for a limited time, as our Privacy Policy describes.

Law enforcement and legal requests

We can’t promise absolute confidentiality. We may disclose information when the law or legal process requires it, or when it’s needed to protect someone from serious harm.

Asher isn’t a monitoring or reporting service. It doesn’t keep crisis profiles or watchlists about families. Our Privacy Policy explains how we share and disclose information.

What we don’t do

• We don’t monitor families or conversations for emergencies.
• We don’t diagnose, treat or assess anyone, or give a professional judgment about you, your child or your situation.
• We don’t keep crisis profiles, risk scores or watchlists about families.
• We don’t let Asher change your Handbook without an adult’s confirmation.
• We don’t show one adult’s Private Ask chats to the other adult.
• We don’t use reports, feedback or support requests as family memory.
• We don’t claim that experts review Asher’s answers. No one reviews individual answers before you see them.
• We don’t sell personal data.

Changes and questions

When we change how Asher handles safety, reports or family sharing, we’ll update this summary and the date at the top. For the full picture, see our Terms of Service, Privacy Policy, Acceptable Use Policy and AI & Safety Disclaimer.

Questions or reports: [email protected]. Privacy questions: [email protected].