Support
We’re a small team, and a real person reads every message. Email [email protected] and we’ll get back to you as soon as we can.
Asher isn’t an emergency service. If anyone is in immediate danger, call 911 or your local emergency number.
Contact us
| For | |
|---|---|
| Help with the app, your account or billing, and reporting a response | [email protected] |
| Privacy questions and data requests | [email protected] |
| Everything else, including beta access | [email protected] |
By mail: Household Labs, Inc., PMB 6050, 4000 MacArthur Blvd, Suite 600 East Tower, Newport Beach, CA 92660, United States.
Please don’t include more about your children than we need to help. A first name or age is usually plenty.
Your account
Each adult has their own login. To see or change your account details, open Settings › Account in the app. If you can’t sign in, email us from the address on your account and tell us what you see.
Family invitations
A family space has one account owner and can include one invited adult. The owner sends the invitation from Settings › Use Asher Together. Open the invitation link on your iPhone and sign in with the email address it was sent to. If the link doesn’t open, the owner can resend it from the same screen. If the invitation went to the wrong address, or you can’t get access, email us and we’ll help.
Subscriptions and billing
Subscriptions are purchased and managed through Apple. The account owner can open Settings › Subscription › Manage subscription, or manage it in the iPhone Settings app under your Apple ID. If you reinstall Asher or switch phones, use Restore purchases.
Apple handles payments and refunds. To request a refund, visit reportaproblem.apple.com.
Email and the Plans Inbox
Connecting an email account isn’t available yet. You can forward emails about your family’s plans, like events, appointments, deadlines and to-dos, to your family’s Plans Inbox address instead, and Asher suggests plans for you to review. Both adults in your family can see forwarded emails in the Plans Inbox. How the Plans Inbox works
If a suggestion looks wrong, dismiss it or edit the details before adding it. Forwarded emails are kept for up to 90 days.
Location and sharing
Giving Asher location permission on your iPhone doesn’t share your location with another adult. You can use a current location to choose a place or search area, or type a place manually. A place you save on a shared plan is visible with that plan.
To share a location snapshot with the other adult, use the sharing control on the Plans map. Each snapshot lasts up to one hour after capture. The current app doesn’t update it in the background, so the time shown with the pin tells you how old it is. Tap Update my location to share a new snapshot.
To end sharing, tap Stop sharing and check that Asher confirms it has stopped. If it fails, reconnect and try again; the previous snapshot may remain visible until the stop succeeds or it expires. Turning off location permission in iPhone Settings prevents new captures, but doesn’t remove an already shared snapshot. Location privacy and retention
Report a response or content
If an answer from Asher concerns you, tap Report an issue with this response on the message. Reports are sent privately. You can also email [email protected] with what happened and roughly when.
To report a public card that shouldn’t be public, use Report this card on the card’s page, where available, or email us the link. Learn more in our Trust & Safety Summary.
Export or delete your data
Open Settings › Privacy & data to Export your data or Delete account. The app explains what happens to your family’s shared content before you confirm. Deletion requests are processed as described in our Privacy Policy. If you can’t use the app, email [email protected] from the address on your account.